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Principal Project Engineer

Company: Nuance Communications, Inc.
Location: Burlington, MA
Posted on: May 1, 2018

Job Description:

Position: Principal Product Engineer (Burlington, MA) Position allows
for telecommuting from home office. Must be available from 9-5 in EST.

Duties: Upgrade and troubleshoot core system components. Complete
billable projects by configuring/modifying customer system. Optimize
technical tasks associated with projects. Lead department goals and
initiatives. Upgrade platform components by executing and writing
scripts to apply database packages for SQL 2016, applying layer updates
using Tomcat/Apache and platform specific technologies in .NET,
telephony layer APIs and mixed Windows/Unix environments according to
project milestone requirements. Configure or modify customer systems
through product tools or custom coding to specification for billable
customer engagements. Utilize skills and knowledge in the following
areas (relational databases, SQL, Java, UNIX/Linux command line
environment, network trouble-shooting, and object-oriented programming)
to troubleshoot issues with core system components (IntelliScript,
AutoScript, EDT). Assist in the hiring, onboarding and training of new
technical project specialists and act as a mentor and escalation point
for team members. Handle technical escalations from project engineering
and support teams; act as technical lead for critical incidents; work
directly with R&D and data center operations teams to drive complex and
high impact issues to resolution. Identify technical challenge trends
associated with projects, and ensure issues and tasks are handled
appropriately by team members. Responsible for internal project
milestone deliverables for process improvement initiatives based on
proactive trend analysis and root cause analysis.

Requirements: Masterís degree (or foreign equivalent) in Computer
Science, Engineering, Information Systems, Information Management or a
related field and three (3) years of experience performing
implementation and product support for software applications using SQL
and Java; or in the alternative, a Bachelorís degree (or foreign
equivalent) in Computer Science, Engineering, Information Systems,
Information Management or a related field and five (5) years of
experience as indicated above.

Also requires demonstrated expertise (DE): performing installation,
configuration, and troubleshooting of healthcare documentation
platforms; DE performing product support for dictation and transcription
repositories; DE deploying security enhancements and supporting
migrations; and DE handling technical escalations from project
engineering and support teams.

To apply, submit resume referencing Job Code # 36207 to Jason Hewitt,
Nuance Communications, 1 Wayside Road, Burlington, Massachusetts 01803.

Keywords: Nuance Communications, Inc., Lynn, Principal Project Engineer, Computer, Burlington, MA, Massachusetts


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