Student Experience Coordinator

Company: The Possible Zone
Location: Boston
Posted on: April 1, 2026

Job Description:

Student Experience Coordinator (part-time) This position is on-site, 25 hours per week, including Monday-Thursday 2:00 - 7:00pm; Friday hours will vary. About the Role: The Possible Zone (TPZ), a nonprofit organization, seeks a part-time Student Experience Coordinator to join the Student Support team. This is an in-person part-time role based in our Boston Innovation Center, with the expectation of working 5 days per week in our Boston office. The ideal candidate has a strong track record of working with high school students in an enrichment and/or youth-development environment and is passionate about closing the opportunity gap. The Student Experience Coordinator is an integral part of the TPZ community and works directly with both students and educators to ensure a positive, welcoming environment where students feel safe and supported. Beyond the classroom, this role leads student activities, builds vital community connections and enriches the overall student experience. Collectively, this holistic support model dramatically enhances student overall well-being, by addressing underlying challenges, and ultimately accelerates their advancement and success within the program. This role reports directly to the Director of Student & Family Support. Responsibilities Student Supervision Provide active supervision during program hours by circulating, building relationships, and maintaining a visible presence with students Step into assigned spaces to support daily coverage needs and smooth transitions between activities Assist with arrival, dismissal, lunch, and transition procedures to ensure safe and orderly movement of students Support behavior management using restorative, trauma-informed, and culturally responsive practices Respond to safety, behavioral, or medical concerns and communicate promptly with supervisors Help maintain welcoming, structured spaces where students feel safe, seen, and accountable Care Coordination Build strong relationships with assigned students and provide regular check-ins to support attendance, behavior, and engagement Communicate with families and caregivers to share updates, address concerns, and problem-solve barriers to student success Monitor Student Support Hub submissions and document interactions, interventions, and next steps in a timely and accurate manner Support the implementation of student support plans in collaboration with educators and staff to ensure consistent expectations Facilitate restorative conversations, provide de-escalation and crisis response, and support students returning from absences or incidents Respond immediately to emergencies by following established procedures and supporting communication or safety steps as instructed by the supervisor or site lead. Communicating with educators and the Senior Director of Student|Family Support immediately in the event any of the following are observed: abrasive or abusive language, sexual harassment, fighting, use of drugs or other elicit behaviors, like misuse of TPZ property. Identify academic, behavioral, and emotional challenges that may stem from unmet external needs—such as housing instability, food insecurity, or mental health concerns—and proactively connect students and families with the appropriate internal supports or community-based wraparound services Student & Family Engagement Assist with planning and facilitating student engagement opportunities such as SPARK events, Circle Chats, enrichment activities, and community-building experiences Support family engagement efforts including family events, workshops, outreach, and regular communication to strengthen partnership and trust Create family-facing materials relevant to the assigned project Build strong, consistent relationships with students and families to promote connection, leadership, and shared ownership of the TPZ experience Partner with parents to identify and remove barriers to student participation (e.g., transportation or schedule conflicts). Help create safe, culturally responsive spaces that reflect TPZ values of respect, equity, and belonging Support logistics and day-of coordination for events, celebrations, and special programs Gather feedback from students and families and share insights to help improve programming and engagement Qualifications: High School Degree Experience working with high school students from diverse backgrounds Experience working in an enrichment and/or youth-development environment Sensitivity to and understanding of the needs of young people, particularly those who are underserved, recent immigrants, and/or face barriers to success; and a commitment to providing them with the tools needed to overcome these barriers Commitment to an asset-based and restorative approach to working with young people Timely, organized; action-oriented, entrepreneurial, adaptable, and innovative Sincere interest in working collaboratively with an energized, committed and creative team Ability to anticipate and identify problems putting forward solutions that are creative, innovative and flexible Alignment with our mission and demonstrated commitment to core competencies (Leadership, Creativity & Innovation, Collaboration, Communication, Problem Solving, Continuous Learning); A commitment to Diversity, Equity, and Inclusion in all activities About TPZ The Possible Zone delivers on the promise of education and opportunity, defying persistent systemic barriers by bringing dynamic learning experiences directly into communities to help level the playing field. Our approach is innovative yet straightforward. In partnership with committed educational, industry, and community leaders, we deliver personalized, competency-based programming beyond traditional classroom walls. This experiential programming is challenging, impactful, and relevant to high school students, to industry, and to the region's economy. Our students grow and thrive, building in-demand durable skills and networks as they explore avenues to enduring careers. These young people re-envision their futures. They carve pathways as lifelong learners who will not only achieve economic mobility but will help contribute to the wellbeing of others in their communities. This is the promise we aim to realize. DEI Statement We believe every member of our team and student body deserves opportunities for growth, success and inclusion. We recognize that for many of our students, staff and communities, their life journeys run through oppressive structures and systems (e.g. classism, racism, sexism) — and that’s what makes our organizational culture and work so necessary and important. We believe that diversity in perspective, backgrounds, ethnicities and lived experience is a strength, and from that strength, we can accomplish great things with the students we serve. Together as students, staff, organizations, communities, volunteers, and partners, we are intentional about creating safe spaces where all members can speak authentically and be themselves. We are committed to Diversity, Inclusion, and Equity. As members of The Possible Zone community, our progression along this ongoing journey raises thoughtful questions, reveals biases, and opens conversations. We celebrate one another and are unified in our commitment to young people, excellence, and innovation. This work is our shared responsibility and our opportunity to welcome all members who share in our mission and strive to provide pathways that further prepare students in achieving their desired success.

Keywords: The Possible Zone, Lynn , Student Experience Coordinator, Education / Teaching , Boston, Massachusetts