Product Support Technician, Mobile CT

Company: Samsung Healthcare USA
Location: Danvers
Posted on: February 20, 2026

Job Description:

Job Description Job Description Product Support Technician, Mobile CT Travel: This position requires 10% travel Who We Are NeuroLogica, a Samsung company, serves as the global headquarters and manufacturer for Samsung Healthcare’s Computed Tomography (CT) business, delivering innovative mobile CT solutions used in leading healthcare institutions worldwide. Our technologies help providers enhance patient care, improve satisfaction, and increase workflow efficiency across diverse clinical environments. As part of Samsung Healthcare USA, NeuroLogica works alongside Boston Imaging to deliver Samsung’s full portfolio of imaging solutions, including Computed Tomography, Ultrasound, and Digital Radiography. Backed by the global strength of Samsung Electronics, we are advancing medical imaging at an unmatched rate of innovation, developing customer-centric solutions quickly and with passion to address the real challenges clinicians face every day. Guided by a vision to make the world a healthier place, NeuroLogica empowers healthcare providers with technology that helps them diagnose more confidently, deliver care more quickly, and do so in a cost-effective way. By continually refining today’s solutions and accelerating the breakthroughs of tomorrow, Samsung Healthcare remains at the forefront of an ever-evolving healthcare landscape. Role Description Support the maintenance, troubleshooting, and analysis of medical Computed Tomography (CT) devices to ensure optimal performance and compliance with quality and safety standards. This role involves performing detailed fault analysis on returned components, assisting in root cause investigations, documenting findings, and collaborating with engineering and quality teams to improve product reliability. The technician will work under the guidance of senior engineers to perform hands-on testing, mechanical and electrical inspections, and data collection. The position requires strong attention to detail, a systematic approach to problem-solving, and a commitment to maintaining the highest standards of patient safety and regulatory compliance in the medical device industry. Key duties and responsibilities, other duties may be assigned: Provide remote technical support (via phone, email, and direct remote connection) to customers, distributors, sales representatives, and field service engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software Perform fault isolation, functional testing, and analysis of CT system components and subsystems Document test results, failure modes, and root cause findings using established reporting tools Assist in preparing technical summaries and recommendations for product or process improvements Support engineering in verifying corrective actions and reliability testing Maintain accurate records in compliance with medical device quality systems (ISO 13485 / FDA QSR) Collaborate cross-functionally with R&D, manufacturing, and field service teams Assist with the evaluation and testing of new revisions of product software and components before they are distributed to the field Assist with training and development of service engineers on customer support policies and practices Assist on Technical Resources & Support Infrastructure for the Service Group and Distributor network when necessary Attend and complete all required training and certification exams Follow all company policies regarding travel, expenses, meetings, and meals Maintain current, very high level of knowledge for all products Required to wear dosimeter when in direct contact with radiation emitting devices Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education & Experience Associate’s or Bachelor’s degree in Electronics, Biomedical Engineering, Mechatronics, or related field (or equivalent hands-on experience). Technical training and at least 2 years hands on experience servicing medical equipment or similarly complex devices. Experience with CT and Imaging a plus Basic understanding of electronic circuits, sensors, and mechanical systems Experience with mechanical devices, tools and test equipment, and working knowledge of computer networking Strong analytical, organizational, and communication skills Eagerness to learn within a regulated medical device environment. Excellent verbal and written communication skills and work effectively in a demanding, fast paced environment Willing to travel overnight occasionally Valid driving license and satisfactory driving record is mandatory, and background and drug testing (pre and post-employment) is required Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel Competencies & Skills High attention to detail Understanding of terminology and ability to share and communicate effectively within the group Ability to organize and prioritize tasks resulting in consistent productivity Ability to function within and support a team environment and build strong working relationships Dependable and punctual Ability to meet accuracy and productivity goals Good problem solving skills, ability to evaluate situation and prioritize factors in decision making Self-motivated, utilize available resources for self-improvement and development Flexible: able to follow directives and accomplish tasks outside of normal duties You must be comfortable with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint; as well as Outlook, Internet Explorer, and Google Chrome Travel Requirements Willingness to travel, overnight, and on weekends with 10% travel required Must have a valid driver’s license and satisfactory driving record; background and drug testing (pre? and post?employment) is required Physical Requirements Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 40-60 pounds Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear Must be able to sit and/or drive for long periods of time when travelling Benefits We offer a comprehensive benefit package which includes: Medical (Blue Cross Blue Shield): 5 PPO Plans ( with up to 95% employer contribution ) Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution ) Vision (Blue Cross Blue Shield): 100% company paid Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid 401k Retirement (Fidelity): 100% company match up to 5% Tax Deferred Health Care Savings Programs Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft Generous paid time off, tuition reimbursement, and more! Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.

Keywords: Samsung Healthcare USA, Lynn , Product Support Technician, Mobile CT, Engineering , Danvers, Massachusetts