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Senior Analyst, Change Management

Location: Lynn
Posted on: May 5, 2022

Job Description:

As part of National Grid's continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.About usNational Grid is hiring a Senior Change Specialist for our US Business in Syracuse, NY; Brooklyn, NY or Waltham, MA
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job PurposeIn order to take our position as leaders of a clean energy future, we set aggressive efficiency and carbon-reduction targets across the business. To reach those targets, we're adopting new technologies on the grid and in the office and aligning our people to one vision of what it means to drive change in the utility industry. We are asking people to change the way they work and the way they think, and that's where you come in.
As the Senior Change Specialist, you will play a pivotal role for the organization. You are an internal change practitioner for the Customer Organization, and you will help us build a movement to transform our customer experience. Your focus will be to support our transformation through change and build buy-in and commitment to that change, while developing an enduring longer-term capability.Key Accountabilities

  • Support and enable the implementation of change initiatives for the National Grid US Customer Organization across both New England and New York jurisdictions
  • Work with stakeholders across the organization to help them adapt to new ways of working and embrace transformational goals
  • Help identify the change impacts to individuals and groups and create change plans that will help those people embrace the change
  • Support the design and delivery of interventions to help stakeholders respond and adapt to change impacts, finding ways to overcome individual resistance to change
  • Partner with internal and external experts to design, develop and implement targeted communications campaigns around central themes related to our transformation
  • Use a structured, data-driven approach to measure and report on effectiveness of change interventions and approaches and adapt as necessary
  • Build and maintain a strong external network to ensure ongoing benchmarking and the ability to bring innovative and progressive ideas
  • Identify, analyze and prepare risk mitigation tactics
  • Identify training needs and support creating and implementing training plansQualifications
    • Able to translate strategy, challenges, and emerging priorities into action
    • Flexible and adaptable - able to build rapport easily and flex their style to suit different audiences
    • Emotionally intelligent and self-aware - able to read the room and respond to reactions in others
    • Action oriented - able to demonstrate a bias for action in all endeavors
    • Ability to successfully prioritize and handle multiple tasks
    • Strong time management skills
    • Excellent written and oral communication skills
    • Prior background and experience in the electric utility industry a plus but not required
    • Minimum of a Bachelor's Degree, MBA a plus
    • Up to 5 years' change management experience, preferably in implementing large scale change in a customer-focused organization.
    • Significant hands-on (5+years) business delivery experience
    • Hands on experience with change management methodologies
    • Background in Training, Organizational Development, Organizational Behavior or I/O Psychology preferredMore InformationThis position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
      National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Lynn , Senior Analyst, Change Management, Executive , Lynn, Massachusetts

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