Digital Product Manager, Flipster
Company: EBSCO Information Services
Location: Ipswich
Posted on: June 14, 2022
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Job Description:
Mission The mission of the Digital Product Manager, Flipster is
to advance the Flipster app as a market-leading source of quality,
digital magazine content for the library industry. They will assist
in coordinating and managing the activities that help grow the
revenue and profitability of the Flipster product line. The Digital
Product Manager, Flipster is a highly collaborative individual who
represents the voice of the customer. They are a subject matter
expert for the Flipster app, supporting infrastructure and all
content within the product line. They are responsible for assisting
the Flipster Product Director in developing and executing on a
long-term strategic plan and roadmap based on Flipster's position
within the Product Development Lifecycle (PDLC). They must be able
to think broadly and holistically, considering longer-term
consequences and interdependencies of Flipster within the wider
EBSCO Research Database portfolio of products. The Digital Product
Manager, Flipster is responsible for providing business context to
help with the prioritization of product and feature development.
They must establish high performance standards for themselves and
demonstrate a strong action orientation, pushing to pick up the
pace when time-sensitive work needs to be completed. What You'll Do
Agile Product Development Act as the primary contact for internal
development teams on feature development and maintenance of
existing products Provide business context and input to
prioritization of work across the SAFe ARTs Draft and own Features
and Capabilities (work items) for Agile development teams and
manage these items throughout the Agile development process Utilize
various software tools and programs to manage work items and
product roadmaps (e.g. Rally, Miro, etc.) Product Portfolio
Management Act as the subject matter expert and content curator for
the portfolio of Flipster magazine and journal content; serve as
project manager for licensing and content curation initiatives
Provide Sales and Marketing support (e.g. product information, RFP
support, responses to customer/Sales inquiries) Product Maintenance
- own Product Health metrics, i.e. ensure adherence to SLAs for
service issue triage and resolution, content currency, completeness
and attrition ratios Identify opportunities to improve workflows
and create efficiencies. Pitch ideas to leadership and if approved,
drive implementation. Strategic Planning Execute market and
competitive research, monitor the digital magazine industry, and
maintain product reviews across Flipster's native mobile and
desktop applications
Contribute to the development and execution of growth strategies
for Flipster as well as the wider EBSCO Schools & Public Research
Database portfolio
Engage with customers via interviews, win/loss calls, surveys,
presentations, webinars, conferences, advisory boards, etc.
Contribute to the development and refinement of Go-to-Market and
long-term strategic planning for Flipster
Build cross-departmental relationships with stakeholders and
colleagues in Sales, Marketing, Publisher Relations, Content
Management, and other Product Management departments
Utilize various software tools and programs to gather information
and make informed decisions (e.g. Tableau Reports, MagTitle,
Access, AppSheets, SubScript, SharePoint, MS Teams, etc.) Near-Term
Objectives Time will be evenly split between product portfolio
management and strategic-planning projects
Ownership of features and capabilities in support of Flipster
product development and serving as the Agile Product Manager for
Flipster on the Books & Flipster SAFe ART
Under the guidance and mentorship of the Flipster Director - own
overall day-to-day maintenance of the Flipster app, content
curation, development team and Customer Satisfaction team
support
Ownership of the execution of the Flipster Flexible Pricing project
- driving development across the SAFe ARTs and coordination of
related launch, licensing, data management, etc. activities in
support of the project Mid-Term Objectives Assist in market
analysis, research, and launch activities for long-term strategic
initiatives for the Flipster product
Potential to own and drive additional projects and business plans
on the Flipster long-term roadmap as they arise such as further
pricing and packaging projects, the EBSCO new user interface
project, the accessibility roadmap, etc.
Assist Product Director in long-term strategic planning, financial
and opportunity analysis, Globalization planning, annual market
reviews, publisher & preferred contract renewals etc.
Review and coordination of updates to knowledgebase documentation
for Sales, Marketing and Customer Satisfaction support
Mid-to-long-term potential to expand product portfolio to other
EBSCO Public Library products, particularly within the Reference
Center database product line Required Qualifications 3-5 years of
software product management experience
Experienced in Agile and/or SAFe product development
methodologies
Experienced in development workflow tools such as Rally, Jira,
etc.
Strong interpersonal and communication skills, including
presentation skills
Excellent analytical skills and can generate data insights yourself
Preferred Qualifications Pragmatic Institute or similar training
preferred
Mobile (iOS, Android, web) development experience preferred
International experience a plus
Library, library sciences or information architecture background a
plus What is Flipster? Flipster is a digital magazine platform that
allows library patrons to browse the latest issues of popular
magazines, from any location, courtesy of the library. Flipster
offers an easy, browseable reading experience for people of all
ages and experience levels. Flipster digital magazines are
accessible from school, home, work or on the go and can easily be
downloaded for offline reading using the enhanced Flipster iOS and
Android apps. EBSCO Industries, Inc.is an equal opportunity
employer and complies with all applicable federal, state, and local
fair employment practices laws. EBSCO strictly prohibits and does
not tolerate discrimination against employees, applicants, or any
other covered persons because of race, color, sex (including
pregnancy), age, national origin or ancestry, ethnicity, religion,
creed, sexual orientation, gender identity, status as a veteran,
and basis of disability or any other federal, state or local
protected class. This policy applies to all terms and conditions of
employment, including, but not limited to, hiring, training,
promotion, discipline, compensation, benefits, and termination of
employment. EBSCO complies with the Americans with Disabilities Act
(ADA), as amended by the ADA Amendments Act, and all applicable
state or local law. View EEO PDF Nearest Major Market: Boston
Job Segment: Product Manager, User Experience, Marketing Manager,
Data Management, Operations, Marketing, Technology, Data
Keywords: EBSCO Information Services, Lynn , Digital Product Manager, Flipster, Executive , Ipswich, Massachusetts
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