Automotive Service Manager

Company: Pride Chevrolet
Location: Lynn
Posted on: June 16, 2022

Job Description:

If you are an experienced Service Manager with a proven track record of success and drive to provide the highest level of customer satisfaction, then we are looking for you. Come experience a new opportunity in a dynamic and busy service department. Pride Motor Group offers a very competitive salary, outstanding benefits package, and safe and friendly work environment. RESPONSIBILITIES Hire, train, manage and retain service team not limited to advisors and technicians Ability to listen, communicate effectively and resolve conflict with customers, employee and co-workers Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions Manage and maintain factory standards for warranty claims Maintain high CSI rating by handling customer complaints immediately and appropriately Maintain customer follow up system that encourages repeat and referral business Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed Manages required training to comply with manufacturers Manage shop productivity, labor hours, cost of sale and operating expenses to provide for a profitable department QUALIFICATIONS 3 - 5 years of management experience in an automotive dealership required Strong work-ethic with the ability to work in a fast-paced, results-driven environment Successful experience in automotive retail management Strong communication and leadership skills Valid and clean driver's license Ability to work extended hours and Saturdays when necessary Strong focus on providing excellent customer service BENEFITS Medical, vision and dental insurance Life Insurance Flexible Spending Accounts Short-term and long-term disability Paid holidays and vacation 401k with company match Employee purchase and discount program We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record. Bonus/Commission: No

Keywords: Pride Chevrolet, Lynn , Automotive Service Manager, Executive , Lynn, Massachusetts