Access Manager- Call Center

Company: Lynn Community Health Center
Location: Lynn
Posted on: June 24, 2022

Job Description:

Job Description ACCESS MANGER- CALL CENTER Are you interested in demonstrating ownership, creating improvement and innovation for the Call Center team?

• Are you interested in overseeing the contact center staff and operations?
• Do you want to be responsible for the daily, multidisciplinary operations of registration and appointment functions on the Care Teams at LCHC's main clinic sites ?
• Do you have the ability to plan and organize the work of support staff?
• Are you willing to Contribute to the team effort by supporting all team members? Yes? Please click here to apply for the position of Access Manager- Call Center at the Lynn Community Health Center. In this role you will:
  • Collaborate with supervisors and Practice Managers, coordinate and oversee the daily operations and flow of work, manage work schedules / assignments and coverage for the reception staff on the Care Teams.
  • Manages staff and all functions of the Contact Center.
  • Participate in developing workflows, standardized work, process analysis, measurement plans, test plans, implementation strategies, and change management plans.
  • Meet with Practice Managers and Teams' leadership to obtain feedback on the daily support provided by PASS staff, and to propose/introduce new flows benefiting the teams. The successful applicant will offer:
    • Associates degree in healthcare/business management and/or equivalent administrative experience in health programs combination of education or experience preferred.
    • 3-5 years' experience with health care operations required.
    • Supervisory or lead experience, preferred.
    • Experience in continuous improvement leading, implementing, and sustaining change initiatives, preferred.
    • Bilingual English/Spanish preferred. Please apply now and grow with LCHCThank you !

Keywords: Lynn Community Health Center, Lynn , Access Manager- Call Center, Executive , Lynn, Massachusetts