Manager, Business Applications - CRM and Marketing Automation

Company: New England Biolabs, Inc.
Location: Ipswich
Posted on: May 26, 2023

Job Description:

Employment at New England Biolabs (NEB) offers a challenging and creative work environment in a state-of-the-art research and production facility, with a team of exceptional scientists and professional staff. The NEB culture emphasizes personal and professional growth through creativity, teamwork, respect and responsibility, while maintaining a casual campus-like working environment. Our unique corporate philosophy encourages dialogue and innovation. From our founding principles - placing the advancement of science and the stewardship of the environment as our highest priorities - to our unique corporate culture, NEB's philosophy can be distilled down to three core values: passion, humility and being genuine.This critical position is responsible for all systems and solutions comprising New England Biolabs' (NEB) global CRM and Marketing Automation Platforms. To be successful in this role, candidates must possess a strong combination of technical, process, industry (specifically related to the needs of the sales, marketing, and customer support functions), and leadership skills. It is critical to maintain a productive partnership with the business teams to collaboratively develop and maintain product roadmaps, deliver quality solutions, and motivate the teams to provide outstanding service to NEB's users and customers. This position is based at our Ipswich, MA headquarters.Primary Responsibilities:Work with IT leadership and business leadership and teams to build and execute the product roadmap for NEB's CRM and Marketing Automation platforms, including sales, marketing and customer support process workflows, automation, and integrationsPartner with key business stakeholders and technology partners (internal and external)Build, manage, and motivate a an efficient/productive team made up of employees, contractors, and service vendorsMaintain an up-to-date knowledge of the technology and business trends in the capabilities and use of CRM and Marketing Automation platforms, both within the life sciences and outside of itManage, develop and maintain productive relationships with external technology and service vendorsTriage and help prioritize user requests into production support, enhancement, and project bucketsDrive technical and operational excellence in all project aspects, such as requirements gathering and documentation, gap analysis, solution design, implementation, and release managementEstablish standards and processes around product feature documentation and training materialsCommunicate and understand the impact of system changes and status to affected parties and design appropriate solutionsDesign and maintain complex user roles, security, profiles, workflows rulesPropose, gain approval and track the annual spend associated with developing and maintaining these platforms and their usesTrack and report the use of the platforms, and communicate this data to IT and business leadershipRequired Qualifications and Experience:Bachelor's degree in computer science, management information systems, or a related fieldA minimum of eight years of experience as a Salesforce Administrator, Designer or Manager.Minimum of three years' experience in product management/ownership, project/program execution and managementPardot (Marketing Cloud) experienceStrong sales and marketing business/process knowledge.Analytical skills for transforming defined business needs into technology products, information flows, solutions, and servicesStrong communication, presentation, organization, facilitation, and negotiation skillsDemonstrated ability to effectively manage multiple work streams and to interface with multiple project teams and external consultantsMust posses excellent interpersonal skillsEEO StatementNew England Biolabs is committed to fostering a diverse and inclusive community; as an EEO/AA employer, New England Biolabs considers applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. More in-depth details of EEO are available here.Information regarding New England Biolabs commitment to Diversity, Equity and Inclusion can be found here.New England Biolabs is a participating employer in the Employment Verification (E-Verify) program.If you need an accommodation for any part of the employment process because of a medical condition or disability, please send an email to or call to let us know the nature of your request.

Keywords: New England Biolabs, Inc., Lynn , Manager, Business Applications - CRM and Marketing Automation, Executive , Ipswich, Massachusetts