General Manager

Company: Plazahotelelpaso
Location: Cambridge
Posted on: May 24, 2025

Job Description:

Opportunity: General ManagerLead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.Your Growth PathArea General Manager - Regional Director of Operations - Vice President of OperationsYour FocusesLeadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.Guest Experience
  • Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
  • Continuously seek opportunities to enhance guest interactions and exceed expectations.Financial Performance
    • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
    • Monitor financial performance through regular analysis and implement corrective actions as needed.Operational Excellence
      • Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
      • Implement best practices to uphold quality and safety standards.Employee Development
        • • Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.Your Background and Skills
            • Associate or Bachelor's Degree in Business, Hospitality or a related field.
            • Previous hotel management experience required.HHM Benefits and Perks
              • Medical, Dental and Vision Health Insurance
              • Paid Time Off
              • 401k Company Match
              • Free Basic Life Insurance
              • Travel Discounts
              • Commuter Transit and Commuter Parking Benefits
              • Quarterly Bonuses and Incentives
              • Employee Assistance and Wellness Program
              • Educational/Professional Development
              • Technology ReimbursementsWork Environment and Context
                • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
                • Occasional travel required.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItSource: HHM Hotels
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Keywords: Plazahotelelpaso, Lynn , General Manager, Executive , Cambridge, Massachusetts