Customer Service Center- Online Banking Specialist I
Company: Eastern Bank
Location: Lynn
Posted on: September 16, 2020
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Job Description:
When you join Eastern Bank, you join the largest and oldest
mutual bank in the country. We pride ourselves in having
knowledgeable and experienced professionals that can provide the
expertise, personal attention and service our customers deserve.As
the fourth-largest full-service commercial bank in Greater Boston,
we are able to offer you unique opportunities for career growth
throughout the organization, as well as a competitive compensation
and benefits program.As an inclusive company, we work to ensure
that our valued employees are treated fairly, recognized for their
individuality, and encouraged to reach their fullest potential.
These values have earned us a reputation as a great place to work
and provide a strong reason why you should consider a career with
us.Responsibilities include, but are not limited to the following:*
Provides a high level of customer service to all Online Banking end
users.* Handles all online banking call volume for the Customer
Service Center.* Uses strong written communication skills to reply
to internal and external email inquiries in a timely and efficient
manner.* Serves as a service liaison between Eastern Bank Online
customers and all third party service providers.* Processes new
online account set-ups and performs on-going maintenance to
existing online accounts.* May be required to assist other areas of
the call center on an as needed basis.Education and Experience*
Associate's Degree or related knowledge/skills base gained through
experience required* Minimum of 3 years customer service
experience* Previous retail banking and/or call center experience
preferred.* Must have a strong understanding of Online Banking
services.Skills/Knowledge* Computer proficiency, including web
navigation and keyboarding skills a must* Excellent oral and
written communication skills* Superior customer service skills
required.* Proficient with Internet terminologies and navigation*
Ability to learn new concepts quickly and easily in a fast growing
environment
Keywords: Eastern Bank, Lynn , Customer Service Center- Online Banking Specialist I, Hospitality & Tourism , Lynn, Massachusetts
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