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Customer Service Center, Online Banking Specialist I

Company: Eastern Bank
Location: Lynn
Posted on: May 3, 2021

Job Description:

Responsibilities include, but are not limited to the following: Provide a high level of customer service to all Online Banking end users Handle all online banking call volume for the Customer Service Center Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner Serve as a service liaison between Eastern Bank Online customers and all third-party service providers Process new online account set-ups and performs on-going maintenance to existing online accounts May be required to assist other areas of the call center on an as needed basis Education and Experience Associate's Degree or related knowledge/skills base gained through experience required Minimum of 3 years customer service experience in a fast-paced environment Ability to articulate solutions in a demanding environment Previous Retail Banking experience preferred Call Center Experience or a high-volume phone environment required Must have a strong understanding of Online Banking services Ability to troubleshoot technology issues and come to a solution Skills/Knowledge Computer proficiency, including web navigation and keyboarding skills a must Excellent oral and written communication skills Superior customer service skills required Proficient with Internet terminologies and navigation Ability to learn new concepts quickly and easily in a fast-growing environment CB2

Keywords: Eastern Bank, Lynn , Customer Service Center, Online Banking Specialist I, Hospitality & Tourism , Lynn, Massachusetts

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