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Technical Support Scientist

Company: New England Biolabs
Location: Ipswich
Posted on: January 25, 2023

Job Description:

New England Biolabs (NEB) is seeking a Technical Support Scientist who will primarily be responsible for providing technical support to customers for traditional cloning, nucleic acid isolation and DNA assembly product lines. The ideal candidate with possess exceptional communication skills, providing customers with the high level of technical support NEB is know for.Primary Responsibilities:

  • Deliver best-in-class technical support by responding to technical inquiries from customers, NEB's US Field Representatives and inside sales team via phone and email.
  • Provide technical assistance for our cloning technologies product portfolio, including traditional cloning, nucleic acid isolation and DNA assembly products, to NEB's international subsidiaries and international distributors.
  • Facilitate and participate in customer complaint troubleshooting with the Development and Production teams and other technical experts.
  • Assist the Marketing Department and the Development and Production teams with the maintenance of technical literature in the form of manuals, marketing materials and product information on our website.
  • Assist in the maintenance of technical support systems in conjunction with the tech support team.
  • Participate and assist in technical training sessions as needed, including the technical support training conferences given for our international distribution partners.Required Qualifications and Experience:
    • Bachelor's degree in biochemistry, molecular biology, or related discipline; advanced degree preferred.
    • Hands on experience with basic molecular biology laboratory techniques.
    • Strong interpersonal skills and the ability to effectively collaborate with others.
    • Excellent verbal and written communication skills.
    • Excellent organizational skills and a high level of self-motivation.
    • Experience in a customer-facing role required; technical support experience preferred.Preferred Qualifications and Experience:
      • 2 years' relevant experience.
      • Experience in DNA isolation and assembly applications and workflows.NEB currently requires all employees located in the United States to be fully vaccinated against COVID-19. New hires must be fully vaccinated prior to the first date of employment. NEB will consider requests for reasonable accommodations, as required by applicable law.EEO StatementNew England Biolabs is committed to fostering a diverse and inclusive community; as an EEO/AA employer, New England Biolabs considers applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. More in-depth details of EEO are availablehere. Information regarding New England Biolabs commitment to Diversity, Equity and Inclusion can be found here.New England Biolabs is a participating employer in the Employment Verification(E-Verify)program.OFCCP's pay transparency policy can be found on OFCCP's website atwww.dol.gov/ofccpIf you need an accommodation for any part of the employment process because of a medical condition or disability, please send an email tohr@neb.comor call 978-927-5054 to let us know the nature of your request.

Keywords: New England Biolabs, Lynn , Technical Support Scientist, IT / Software / Systems , Ipswich, Massachusetts

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