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support Technician

Company: XDuce
Location: Lynn
Posted on: October 14, 2020

Job Description:

Job Title - Support Technician Location - Lawrence, MA Duration - 6 Months All new hires start on evening shift in the office at 300PM. PURPOSE AND SCOPE The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis. In this capacity, the Support Technician provides outstanding customer service through effective and timely communication. PRINCIPAL DUTIES AND RESPONSIBILITIES bull Address and resolve complex operational andor technical issues by providing effective customer service of applicable devices within the assigned function(s). bull Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems. bull Maintain various confidential patient andor health information in compliance with company policies and procedures, HIPAA and other regulatory requirements. bull Maintain current knowledge of applicable devices andor troubleshooting techniques to continually provide effective customer service in a clear and concise manner demonstrating broad knowledge and sound judgment in the resolution of diverse operational andor technical issues. bull May be required to have familiarity on the effective management of diverse testingand or calibration tools within the assigned function(s). bull Provide backup support for diverse positions within the assigned function(s) as required. bull Act as a technical resource for cross-divisional teams andor internal customers. bull Establish and maintain strong relationships with internal andor external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions. bull Mentor other staff as applicable. bull Assist with various projects as assigned by direct supervisor. bull Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. PHYSICAL DEMANDS AND WORKING CONDITIONS bull The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. bull Must be available for inclusion in a rotating 24-hour call coverage schedule. bull Must be available to work overtime as required. bull Occasionally lift andor move up to 30 pounds. bull Travel may be required. EDUCATION High School Diploma required Associate's Degree desirable EXPERIENCE AND REQUIRED SKILLS bull 2 ndash 4 years' related experience. bull Demonstrated experience in a customer service, call center or clinical environment required dialysis equipment experience preferred. bull Fluency in Spanish preferred. bull Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications. bull Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner. bull Strong time management skills with the ability to multitask concurrent priorities in an organized manner. bull Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion and tact. bull Strong oral and written communication skills to effectively communicate with diverse audiences andor all levels of management. EOAA Employer MinoritiesFemalesVeteransDisabilitySexual OrientationGender Identity Thanks Regards, Tejas Patel Technical Recruiter XDuce Certified Minority Business Enterprise Consulting Staffing Licensing Training ndash www.xduce.com httpwww.xduce.com Phone Email mailto Linkedin httpswww.linkedin.comintejas-8a087845 httpswww.linkedin.comintejas-8a087845

Keywords: XDuce, Lynn , support Technician, Other , Lynn, Massachusetts

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