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Help Desk Analyst II

Company: Robert Half
Location: Lynn
Posted on: November 20, 2020

Job Description:

Description If you are looking for work as a Help Desk Analyst, you could find the right opportunity with Robert Half Technology If you have a can-do attitude and are looking to be part of a highly motivated team, this position is for you. The ideal Service Desk Analyst can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. We're looking for someone who is comfortable handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. One of the most important parts, though, is how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. This position absolutely must understand Incident, Problem, Change Management and other processes. How these processes work together to provide superior support and high availability of our business is also important. There might also be times when you need to cover alternative shifts. This is a position for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. A company in the HealthcareNHS field is seeking candidates for a duration to fill a full-time role. This Help Desk Analyst II opportunity will be located in the Beverly, Massachusetts area and will be a full-time position. Your responsibilities in this role - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Provide guidance to Tier 1 support and team members - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory - You'll do well in this job if you can facilitate user account management. That involves handling onboarding, change and departure processes - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Apply directly to patrick DOT gareau AT rht DOT com Requirements - Experience supporting Windows PC's, password resets, lockouts, etc - Ability to simplify complex problems and build solutions - Applicants with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred - If you're looking for job openings and have a combination of superior customer service skills and technical aptitude, you might be a good fit for this position - Comprehensive knowledge of Active Directory - Knowledge of Microsoft Exchange - Ability to communicate verbally and in writing effectively throughout all levels of the company - Ability to multitask effectively - Ability to work independently with minimal oversight - 1 years' of experience supporting desktopserver operating systems and technologies such as Active Directory and Exchange Apply directly to patrick DOT gareau AT rht DOT com Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Lynn , Help Desk Analyst II, Other , Lynn, Massachusetts

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