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FOLIO Training Specialist

Company: EBSCO Information Services
Location: Ipswich
Posted on: November 13, 2021

Job Description:

Do you want to help the library industry evolve by paving the road for more openness and flexibility in the industry?EBSCO FOLIO Services support a vibrant community-enabled ecosystem of innovation, openness and choice with solutions that combine the open source FOLIO Library Services Platform with EBSCO Data Services, and Professional Services.The FOLIO Training Specialist is a new, specialized position within EBSCO's global Customer Training Services team. Each Training Specialist develops and delivers customer education and optimization opportunities for EBSCO products, services, and enhancements. This includes the creation and maintenance of customer-facing video content, as well as delivery of live, online and onsite training for customers. As a FOLIO Training Specialist, these activities will focus on FOLIO Apps and integrations both during and after customers complete implementation.The FOLIO Training Specialist must be able to travel between 25%-50% of the time, once COVID-19 travel restrictions are lifted, must be an expert in FOLIO and integrated EBSCO products and services, and must remain abreast of product changes in order to share updates with customers.Responsibilities:

  • Design optimal standard FOLIO training framework and curriculum to ensure appropriate library staff gain the knowledge they need to successfully adopt FOLIO, both during and after implementation
  • Collaborate with FOLIO Implementation Consultants during each customer's implementation to deliver high quality training at ideal milestones
  • Arrange, research, customize and conduct live (synchronous), online and onsite training for customers on all aspects of FOLIO and related services
  • Identify desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments
    • Develop and maintain quality, branded educational videos and guided learning paths for FOLIO Apps
    • Record and edit video and audio content
    • Engage with internal and external stakeholders
    • Respond to all assigned incoming training requests
    • Track and report on all customer activities
      • Maintain in-depth product knowledge, including understanding of future enhancements
      • Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product qualityA successful candidate will be a results-oriented individual with a powerful blend of library industry and technology acumen, project management, team leadership, creative problem solving, and customer relationship management.Role-Based Competencies:
        • Accountability and Persistence: Holds self and others accountable for measurable high-quality, timely and cost-effective results. Expects personal and team performance to be the best. Accepts responsibility for mistakes. Demonstrates tenacity and willingness to go the distance to get something done.
        • Attention to detail: Does not let important details slip through the cracks or derail a project.
        • Business Analysis: Evaluates many competing factors to form sound judgments and recommendations that balance current and anticipated business and technology needs.
        • Communication and Presentation: Able to effectively communicate and present library and technical concepts to technical and non-technical professionals. Speaks and writes clearly and articulately without being overly verbose.
        • Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude.
          • Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
          • Organization and planning: Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
          • Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
          • Technically Savvy: Highly knowledgeable on current and proven library systems-related technologies and proactively seeks to gain knowledge and understanding of evolving technologies that could have a positive impact on current systems, software, data, and tools.Required Qualifications:
            • 2+ years of training delivery experience
            • Bachelor's degree or higher
            • Excellent written and verbal communication skills in English
            • Technical acumen - for development of in-depth technical product knowledge and video production
              • Located in the U.S. or CanadaPreferred Qualifications:
                • Master's degree in Library Science or Information Systems
                • Experience with Integrated Library Systems / Library Services Platforms
                • Prior experience administering or demonstrating EBSCO products
                  • Experience developing eLearning video content using Camtasia or other similar programs
                  • Understanding of instructional design and evaluation methodologies
                  • Experience working as a systems librarian or in a similar role
                  • Electronic resource management experience
                  • Project management experience
                    • Experience hosting live sessions via Zoom, Teams, WebEx or other web conferencing toolsEBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.View EEO PDFNearest Major Market: BostonJob Segment: Training, Information Systems, Business Analyst, Relationship Manager, CRM, Operations, Technology, Customer Service

Keywords: EBSCO Information Services, Lynn , FOLIO Training Specialist, Other , Ipswich, Massachusetts

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