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Business Team Specialist I

Company: Eastern Bank
Location: Lynn
Posted on: May 15, 2022

Job Description:

Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer.
Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer.Responsibilities:

  • Provides a high level of service to all business banking and commercial banking clients.
  • Handles all inbound business banking call volume for the Customer Service Center
  • Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests.
  • Must maintain a detailed knowledge base of bank--------s products, services, policies, procedures, and regulatory requirements. Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.
  • Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
  • Keeps management apprised of any escalated service issues they should be aware of and assists Customer Service Center Management with department initiatives whenever possible.Education and Experience
    • Associate--------s Degree or related knowledge/skills base gained through experience preferred.
    • Previous Business/Commercial Banking experience preferred
    • Customer service experience in a fast-paced environment is preferred
    • Proven previous job stability a must Skills/Knowledge
      • Familiarity with cash management products and services is a plus
      • Computer proficiency, including web navigation and keyboarding skills a must
      • Excellent oral and written communication skills
      • Superior customer service skills required
      • Proficient with online banking, internet terminologies, and navigation
      • Ability to learn new concepts quickly and easily in a fast-growing environmentPrevious success hiring people with similar job titles to these:
        • Customer Service Representative
        • Inbound Call Representative
        • Call Center Representative
        • Customer Care Center Specialist
        • Member Services RepresentativeKey Terms
          • Problem Solver
          • Multitasker
          • Creative Thinker
          • Tech SavvyPerks:
            • Remote work flexibility after a desired length of tenure and good performance
            • Hire immediately
            • Growth opportunities
            • Great benefits
            • Strong culture
            • Work life balance
              Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

              As a large full service commercial bank in the Greater Boston area , we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

              As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

Keywords: Eastern Bank, Lynn , Business Team Specialist I, Other , Lynn, Massachusetts

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