Field Support Specialist

Company: Traveling Vineyard
Location: Ipswich
Posted on: June 19, 2022

Job Description:

Compensation:Salaried $40,000/year annual$1,500 performance bonus at the 6 & 12 months of employmentJob DescriptionTraveling Vineyard offers fun and educational wine experiences featuring our exclusive, award-winning wines from around the world. We don't take ourselves too seriously, but we -do -take our jobs seriously. As the innovator of the in-home wine tasting party plan concept, an established social selling and try-before-you-buy brand, Traveling Vineyard markets wine directly to consumers and businesses via private wine tastings, corporate events, and engaging virtual tasting and shopping events-all with the help of thousands of Traveling Vineyard brand ambassadors operating in 39 states. With a wide array of value-adds, including a customizable wine subscription and online self-guided wine tastings, Traveling Vineyard is positioned to provide a unique entrepreneurial opportunity with competitive perks, professional development, and our signature 5Fs: flexibility, fun, friendship, financial reward, and fulfillment.Traveling Vineyard is currently seeking a -Customer Support Specialist -who is ready to bring fun, energy, customer service and training experience to the team! We're looking for an engaged team member who can professionally communicate via multiple channels, roll up their sleeves and jump in wherever may be needed.Daily responsibilities include but are not limited to:- -Assist Traveling Vineyard's independently contracted "wine guides" -daily with questions regarding their sales accounts -- Work with new Wine Guides with training and on-boarding account activation, including technical questions --- -- Respond to consumer questions about product, Traveling Vineyard, and orders- -Create and maintain relationships with Wine Guides to optimize their sales and strategy -The ideal candidate: --- Customer service experience --- Easily learns and retains information presented - --- Enjoys problem solving and is solution-focused --- Has a cheerful and engaging presence through phone and email communications --- Interested in creating connections with our Wine Guides and customer base --- Has the ability to work independently as well as with a team and can follow directions --- Is over 21 years of age -Why Traveling Vineyard? --- We pride ourselves on a fun, fulfilling, and friendly work environment --- We offer health and dental insurance along with short & long term disability insurance --- An excellent discount on all of our wine products -Compensation:Salaried $40,000/year annual$1,500 performance bonus at the 6 & 12 month mark

Keywords: Traveling Vineyard, Lynn , Field Support Specialist, Other , Ipswich, Massachusetts