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Customer Program Quality Leader

Company: GE Aviation
Location: Lynn
Posted on: August 2, 2022

Job Description:

Role Summary
Leads the implementation of the quality strategy, with focus on delivered quality, to achieve continuous improvement and minimize the risk and cost of poor quality. Resolves internal and external business challenges as an advocate for the customer to improve products, processes, or services. Works closely with external customers, to include the branches of the US military, the Defense Contract Management Agency (DCMA), and foreign customers.
Roles and Responsibilities

  • Serves as the Quality single point of contact externally for the customer and internally for the program. Maintains expertise on quality system policies and procedures.
  • Monitors customer satisfaction and advocates for the customer within the supply chain.
  • Partners with manufacturing and assembly sites, as well as product line teams, to resolve hardware non-conformances and other quality issues.
  • Reviews engineering drawings and specifications to understand potentiation non-conformances.
  • Ensures root causes are found and robust corrective and preventative actions are taken.
  • Leads quality escape containment actions and the field action plan process.
  • Drives quality improvement using data-based decision making and by applying existing technologies, approaches, and methodologies.
  • Advises program and contracting teams on quality requirements and the quality system.
  • Presents project plans, technical roadmaps, risks, and recommendations to senior business leaders within technical space. Also, will present occasionally to senior leaders in partner technical teams.
  • Communicates solutions across the Quality function and with cross-functional partner organizations.
    Required Qualifications
    • Bachelor's degree from an accredited university or college. Accredited degree(s) in engineering field of study preferred.
    • Minimum of 5 years of experience in manufacturing, manufacturing quality, supplier quality, technical customer support, or equivalent military role.
      Desired Characteristics
      • Experience as a member of or directly working with the US military.
      • Experience in Lean manufacturing, product engineering, or customer quality.
      • Understanding of the regulatory requirements in the aviation industry.
      • Demonstrated ability to perform data and statistical analysis.
      • Experience conducting or hosting quality system audits.
      • Strong oral and written communication skills with attention to detail.
      • Strong interpersonal and leadership skills.
      • Power user of Microsoft Office suite, partially MS Excel and MS PowerPoint.
      • Humble: respectful, receptive, agile, eager to learn---.
      • Transparent: shares critical information, speaks with candor, contributes constructively---.
      • Focused: quick learner, strategically prioritizes work, committed. ---
      • Leadership ability: strong communicator, decision-maker, collaborative---.
      • Problem solver: analytical-minded, challenges existing processes, critical thinker.

Keywords: GE Aviation, Lynn , Customer Program Quality Leader, Other , Lynn, Massachusetts

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