Resident Service Coordinator
Company: Harbor Management
Location: Lynn
Posted on: January 17, 2023
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Job Description:
Description:
RESIDENT SERVICE COORDINATOR - JOB DESCRIPTION
I. BASIC FUNCTION
A. Develop and enhance a sense of fellowship and community within
the housing complex.
B. Work with residents and Management to identify resident needs
and preferences for individual and community services.
C. Establish links to services which enable continued independence,
lifestyle, satisfaction and well-being.
D. Develop new programs toward this goal.
II. RELATIONSHIPS
A. Reports to On-Site Manager.
B. Maintains relationships with other staff members, current and
prospective tenants.
Requirements:
III. RESPONSIBILITIES
The activities listed below are not all inclusive. However, they
are indicative of the type of activities normally performed by the
resident service coordinator.
1. Welcome new residents (and establish contact with existing
residents) and explain the Resident Services Program, its offerings
and its role in providing information and support.
2. Promote inclusion and tolerance by and for all residents and
staff.
3. Develop a sense of fellowship and community among residents
using community organization and facilitation skills.
4. Provide staff coordination and support for on-site social
programming and health promotion by organizing and co-leading (with
residents) periodically scheduled program sessions and other
special events as may be desired by residents.
5. Assist residents in identifying and securing guest leaders from
the local community who can present additional options and skills
for sustaining body, mind and spirit.
6. Use one-on-one interviewing and focus group techniques to
determine resident interests, issues and service desires.
7. Use community organization skills to help residents prioritize
their interests and needs and develop strategies for meeting
them.
8. Identify residents with unmet needs, providing them access to
available community services when possible. Develop new services as
appropriate and establish mutual support systems within the housing
community.
9. Refer for case management any resident experiencing problems
which threaten health, safety and continues independent living,
document these efforts.
10. Refer residents eligible for entitlement programs such as SSA,
food stamps, tax and rent, HEAP, etc., to appropriate agencies
including the Area Agency on Aging and Community Action
Program.
11. Develop an inventory of local health and social services for
use by residents, families and caregivers. Establish a working
relationship and liaison with these sources.
12. Act as a linkage between family and caregivers, when necessary,
document these efforts.
13. Meet regularly with Management to report program outcomes.
14. Develop additional programs to meet social, health and
recreational needs and preferences of residents.
15. Work closely with Management to develop individual services,
housekeeping and personal care for residents who desire affordable
services on a private-pay basis.
16. Monitor service utilization rates and ensure resident
satisfaction with service delivery.
17. When requested, work with property management in meditating
conflicts between residents. Document these efforts
18. Complete other housing and resident related assignments as
directed by management
IV. QUALIFICATIONS
A. High school education or equivalent.
B. Previous experience is preferred.
C. Compatible with wide range of people.
D. Motivator - helps residents help themselves.
Harbor Management is an Equal Opportunity Employer
PI201136169
Keywords: Harbor Management, Lynn , Resident Service Coordinator, Other , Lynn, Massachusetts
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