Resident Service Coordinator
Company: Harbor Management
Location: Lynn
Posted on: January 26, 2023
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Job Description:
Description:
RESIDENT SERVICE COORDINATOR - JOB DESCRIPTION I. BASIC FUNCTIONA.
Develop and enhance a sense of fellowship and community within the
housing complex. B. Work with residents and Management to identify
resident needs and preferences for individual and community
services.C. Establish links to services which enable continued
independence, lifestyle, satisfaction and well-being.D. Develop new
programs toward this goal.II. RELATIONSHIPSA. Reports to On-Site
Manager.B. Maintains relationships with other staff members,
current and prospective tenants.
Requirements:
III. RESPONSIBILITIESThe activities listed below are not all
inclusive. However, they are indicative of the type of activities
normally performed by the resident service coordinator.1. Welcome
new residents (and establish contact with existing residents) and
explain the Resident Services Program, its offerings and its role
in providing information and support. 2. Promote inclusion and
tolerance by and for all residents and staff.3. Develop a sense of
fellowship and community among residents using community
organization and facilitation skills.4. Provide staff coordination
and support for on-site social programming and health promotion by
organizing and co-leading (with residents) periodically scheduled
program sessions and other special events as may be desired by
residents.5. Assist residents in identifying and securing guest
leaders from the local community who can present additional options
and skills for sustaining body, mind and spirit.6. Use one-on-one
interviewing and focus group techniques to determine resident
interests, issues and service desires.7. Use community organization
skills to help residents prioritize their interests and needs and
develop strategies for meeting them.8. Identify residents with
unmet needs, providing them access to available community services
when possible. Develop new services as appropriate and establish
mutual support systems within the housing community.9. Refer for
case management any resident experiencing problems which threaten
health, safety and continues independent living, document these
efforts.10. Refer residents eligible for entitlement programs such
as SSA, food stamps, tax and rent, HEAP, etc., to appropriate
agencies including the Area Agency on Aging and Community Action
Program.11. Develop an inventory of local health and social
services for use by residents, families and caregivers. Establish a
working relationship and liaison with these sources.12. Act as a
linkage between family and caregivers, when necessary, document
these efforts.13. Meet regularly with Management to report program
outcomes. 14. Develop additional programs to meet social, health
and recreational needs and preferences of residents.15. Work
closely with Management to develop individual services,
housekeeping and personal care for residents who desire affordable
services on a private-pay basis.16. Monitor service utilization
rates and ensure resident satisfaction with service delivery.17.
When requested, work with property management in meditating
conflicts between residents. Document these efforts18. Complete
other housing and resident related assignments as directed by
management IV. QUALIFICATIONSA. High school education or
equivalent.B. Previous experience is preferred.C. Compatible with
wide range of people.D. Motivator - helps residents help
themselves.Harbor Management is an Equal Opportunity
EmployerPI202056905
Keywords: Harbor Management, Lynn , Resident Service Coordinator, Other , Lynn, Massachusetts
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