Client Care Specialist

Company: The Muncey Group
Location: Lynn
Posted on: April 12, 2025

Job Description:

Client Care Specialist for Team Leader



The Muncey Group is a highly productive and client-focused real estate team, committed to delivering exceptional service and seamless transactions. We are looking for a Client Care Specialist-a critical right hand to our lead agent, owner, and principal of the group. This role is designed for someone who thrives in a fast-paced, high-volume real estate environment, supporting a dynamic business with a large and growing client base.



As the Client Care Specialist, you will be the lead agent's key resource and primary support, ensuring every client receives a first-class experience and that every transaction progresses with precision. You should be highly organized, have a keen eye for design, and take pride in delivering polished, detail-oriented work. Your ability to anticipate needs, manage details flawlessly, and keep everything moving forward will make you an indispensable part of the team.

Responsibilities:
--- Serve as the lead agent's key resource and primary support, ensuring smooth communication, scheduling, and task execution.
--- Manage all aspects of pre-listing preparation, including scheduling photography, staging, and vendor services and ensuring properties are market-ready.
--- Oversee and execute critical transaction steps, including smoke inspections, appraisals, final walkthroughs, and property readiness.
--- Coordinate and organize showings, open houses, and private tours, providing a seamless experience for buyers and sellers.
--- Serve as the primary client liaison, providing frequent updates, answering questions, and ensuring a smooth process from listing to closing.
--- Maintain detailed transaction timelines and checklists, ensuring no step is missed and every deal is executed flawlessly.
--- Ensure all marketing materials, listing information, and property details are accurate, updated, and effectively positioned.
--- Assist with high-level client follow-ups and relationship management, ensuring long-term client satisfaction and repeat business.
--- Keep the lead agent informed and one step ahead at all times, ensuring they can focus on high-level sales.

Qualifications:
--- A keen eye for home design and market presentation, ensuring properties are showcased at their best.
--- A highly organized, detail-driven, and proactive approach-no detail is too small, and nothing slips through the cracks.
--- A strong ability to multitask, prioritize, and adapt in a fast-moving, high-volume business.
--- Exceptional transaction insight-knowing what needs to happen next, anticipating challenges, and ensuring smooth closings.
--- A deep commitment to client service and relationship-building-this role is about providing a best-in-class experience.
--- Excellent communication skills, both written and verbal, with a polished and professional demeanor.
--- A solution-oriented mindset, able to tackle challenges with efficiency and confidence.
--- Tech-savvy, and comfortable using real estate CRMs, scheduling tools, transaction management platforms, and AI tools like ChatGPT to streamline workflows and enhance efficiency.
--- A team-first mentality, always looking for ways to add value and support the lead agent in growing the business.

About Company:
The Muncey Group is a Boston-based real estate team with a mission to cultivate vibrant communities through exceptional service. Our collaborative, client-focused approach and local market expertise allow us to deliver a personalized and seamless experience.

We're grounded in four core values:

Excellence - We aim high, stay sharp, and communicate clearly.

Teamwork - We support each other, trust each other, and work efficiently.

Community - We give back and stay connected to the neighborhoods we serve.

Balance - We believe in doing great work and having a full life outside of it.

Join us in shaping the future of Boston real estate-while being part of a team that has your back.

Keywords: The Muncey Group, Lynn , Client Care Specialist, Other , Lynn, Massachusetts