HVAC / Mechanical Dispatcher - Scheduler

Company: Dry Air Systems Inc.
Location: Rowley
Posted on: September 16, 2022

Job Description:

A North Shore HVAC / Mechanical Contractor that's been in business for 30 years is looking for a dispatcher / scheduler to join our team. Must be dependable, detail and customer service oriented. Experience in dispatching a plus along with good employment history. We are looking to hire someone for a permanent position. Duties include, but are not limited to the following:*Responsibilities and Duties* - Answering phones - Taking, scheduling, dispatching service calls - Create ticket and dispatching technicians - Debrief service technicians after completion of each call. - Respond to all messages left overnight. - Maintain the dispatch board / schedule - Forecast workload - Maintain the maintenance agreements, including billing, scheduling and update customer database. - Ordering parts and creating purchase orders - Maintain on call schedule - Prepare paperwork for warranty parts and facilitate return of warranty parts. - Forward payments and billings to the accounting department. - Data entry - Other duties as assigned.*Qualifications and Skills* - Advanced customer service skills - Excellent verbal and written communication skills - Attention to detail - Organized - Ability to follow instructions - Ability to multi-task in a fast-paced environment while keeping your cool - Pleasant telephone voice*Benefits* - Medical / Dental insurance - 401K with a generous company match - Life Insurance - Long Term Disability - Paid holidays - Paid PTOJob Type: Full-time with competitive wagesJob Type: Full-timePay: $18.00 - $24.99 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Monday to Friday* On call

Keywords: Dry Air Systems Inc., Lynn , HVAC / Mechanical Dispatcher - Scheduler, Professions , Rowley, Massachusetts