Global Sales Support Manager

Company: New England Biolabs
Location: Ipswich
Posted on: January 25, 2023

Job Description:

This position reports to the Director of Marketing Communications and will support NEB's global Sales network (US and Subsidiary Sales staff) by generating and maintaining sales enablement and training materials for both new and existing products, conducting virtual training for high priority products, and supporting US-based customer account-specific projects, content-related requests, and loyalty-based program needs.Primary Responsibilities:

• Management of sales enablement and training platforms for use by NEB's global Sales network. This may include, but is not limited to:
  • Researching and establishing best practice solutions for global sales enablement materials and training.
  • Managing marketing collateral within sales enablement platform, and aggregating content for associated campaigns and workflows.
  • Working with Product Marketing Managers, as well as other NEB departments and staff, to develop training modules for high/medium priority product releases. This will include building training materials, facilitating updates to launch materials, and maintaining custom content.
  • Updating existing training materials for key products on a regular cadence.
  • Hosting virtual and in-person training sessions for key products on a regular cadence.
  • Working with vendors to manage any changes or updates to enablement and training platforms.
  • Serve as primary contact for account-specific requests from the US-based Sales team, as well as any loyalty-based programs. This may include, but is not limited to:
    • Acting as project manager for multiple ongoing projects.
    • Working with Sales and/or Marketing to generate and/or edit content. This can include content needed for email, landing pages, flyers and/or social media.
    • Working with Marketing Technologies and Marketing Communications teams to implement content requests.
    • Working with Sales to update customer contact list.
    • Coordinating any institution-specific special offers with Marketing Technologies and Sales Operations.
    • Managing requests for email templates and campaign tagging.
    • Tracking analytics and providing annual report for review by Marketing and Sales.
    • Coordinate quarterly price-based promotions.Required Qualifications and Experience:
      • A degree in one of core life science disciplines - biochemistry, genetics, molecular biology, etc.
      • A degree in Marketing and/or Marketing Communications, or equivalent on-the-job training.
      • A minimum of 5 years of experience in a Sales support or equivalent role, ideally in the life sciences.
      • Strong project management skills with the ability to prioritize and manage multiple projects, simultaneously.
      • Good communication skills, verbal and written.
      • Attention to detail.
      • Ability to work independently as well as within a team environment.
      • Knowledge of Microsoft Office Suite required. Experience with Adobe Suite is beneficial.
      • Experience using Salesforce is desirableEEO StatementNew England Biolabs is committed to fostering a diverse and inclusive community; as an EEO/AA employer, New England Biolabs considers applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. More in-depth details of EEO are availablehere. Information regarding New England Biolabs commitment to Diversity, Equity and Inclusion can be found here.New England Biolabs is a participating employer in the Employment Verification(E-Verify)program.OFCCP's pay transparency policy can be found on OFCCP's website atwww.dol.gov/ofccpIf you need an accommodation for any part of the employment process because of a medical condition or disability, please send an email tohr@neb.comor call 978-927-5054 to let us know the nature of your request.

Keywords: New England Biolabs, Lynn , Global Sales Support Manager, Sales , Ipswich, Massachusetts