Sr. Customer Service Rep
Company: Americold
Location: Gloucester
Posted on: January 26, 2023
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Job Description:
Overview
Americold provides temperature-controlled warehousing and
transportation to food producers, restaurants, schools and retail
outlets such as grocery stores. We're proud to provide an essential
link in the food industry supply chain and to help put food on
tables around the world.
Based in Atlanta, Georgia, Americold owns and operates
temperature-controlled warehouses around the world. We have over
16,000 associates and offer a wide variety of career opportunities
- from warehouse forklift operators and supervisors to accounting,
administration, business development, customer support,
engineering, transportation, and technology solutions
positions.
Responsibilities
Primary Responsibility: Respond to inquiries, processing orders and
handling complaints in a prompt, courteous, and efficient manner.
Other responsibilities include greeting visitors, telephone
responses, scheduling and various other clerical duties. May handle
and resolve complaints. The Senior is the primary point of contact
for National Accounts across multiple sites. Essential Functions: •
Responds to all customer inquiries and complaints concerning
work-orders, shipments, inventory counts, etc. • Reports customer
feedback to management. • Acts as liaison between customer and
warehouse for account administration, customer, and office for
invoicing and credit changes. • Generates all paperwork/information
required for customer work orders including checking on special
requests, expediting orders where necessary, tracking orders and
post inventory records. • Assures proper invoicing of accounts by
verifying computer-generated invoices. • Provides clerical support
including overseeing all paperwork associated with orders,
maintaining corresponding files, answering phones, operating office
equipment/computers needed to perform duties, greeting visitors •
Schedule loads as required. • Maintain updated reports to ensure
all loads are empty and closed. • Resolve refused product, over,
short and damaged (OS&D) orders. • Follow attendance policy,
show up for work on time and ready to work assigned shift. •
Perform other duties as required and assigned. • Senior
Level-Essential Functions o Maintains and ensures favorable
contacts with customers. o Coordinates recalls, national holds,
item master maintenance, reporting, etc., across multiple sites. o
Participates in training and coaching on customer service
functions. o Provides coaching and directs the customer service
work in applicable locations.
Qualifications
Qualifications & Experience: • High school diploma or general
education degree (GED) preferred • 2- 4 years of work related
experience. Knowledge, Skills and Abilities: • Ability to work in a
fast paced environment. • Ability to handle multiple tasks at the
same time. • Flexibility and initiative. • Experience working with
challenging customers. • Excellent communication skills. • Strong
problem solving skills • Understand the specific needs and requests
of customers, the nature of their product and storage and handling
needs. • Must be able to relate to other people beyond giving and
receiving instructions: they must get along with co-workers without
exhibiting behavioral extremes; perform work activities requiring
reasoning, negotiating, instructing, persuading, or speaking with
others; and respond appropriately to criticism from a supervisor •
Knowledge of Warehouse Management Systems • Knowledge of Microsoft
Office Suite. • Desktop computers. • Accurate typing and data entry
skillsPhysical Requirements: • Requires the ability to sit for long
periods of time, with frequent interruptions • Requires several
hours per day of sitting, getting up and down from chairs, and
reaching, or bending • Requires manual dexterity with normal hand
and finger movements for typical office work • Talking, hearing,
and seeing are important elements of completing assigned tasks •
May require travel by automobile and airplane up for business • May
require a visit facility operations in temperatures at or below
freezing • May carry loads related to travel and occasionally
lifts, carries, positions, or moves objects weighing up to 20
pounds • Requires the use of various electronic tools • Requires
the ability to relate to others beyond giving and receiving
instructions: must partner with colleagues without exhibiting
behavioral extremes • Requires the performance of work activities
including reasoning, negotiating, instructing, persuading, or
speaking with others; and respond appropriately to constructive
feedback from executive managementAmericold is an Equal
Opportunity/Affirmative Action Employer.EOE/AA M/F/D/V DFW.
Keywords: Americold, Lynn , Sr. Customer Service Rep, Sales , Gloucester, Massachusetts
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