Patient Service Representative, Cape Ann Outpatient Center
Company: Spaulding Rehab
Location: Gloucester
Posted on: May 23, 2023
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Job Description:
Job Description Patient Service Representative, Cape Ann
Outpatient Center - ( 3185958 ) **Description****Summary**Oversee
and perform all activities associated with the outpatient
registration service and scheduling of outpatients including
supporting all other front office staff. Coordinate and complete
demographic and insurance intake, computerized registration,
scheduling of patients and verifying the patients insurance
coverage with a customer service oriented approach. Orient patients
to the center and coordinate additional patient services as needed.
**Key Responsibilities*** Support is provided to other center team
members by answering phones, assisting customers, and fulfilling
any cross trained responsibilities. * Support is provided to other
staff to ensure effective orientation and continuous development to
achieve performance standards. * Scheduling status is maintained
daily and potential problems are addressed with corrective actions.
* Patient pre-registration, registration, insurance verification,
and scheduling are completed per center standards. * Patients are
greeted, assisted and appropriate staff notified of patient
arrival. * Administrative duties such as answering the phone,
confirming appointments, supporting insurance requirements
processes, photocopying, typing, faxing, inventory of supplies,
sorting mail and handling other administrative duties are completed
per center guidelines. * Medical record setup, maintenance, and
discharge are completed per center guidelines in a timely manner. *
Monthly patient satisfaction questionnaires are processed for
current patients according to center standards. * Customer service
delivery is carried out to achieve stated goals. * Insurance
approvals and documentation are recorded in the medical record and
computer system in accordance with center standards. * Therapy
charges are entered and reconciled as assigned. * Additional
department, organization, or network activities are completed per
established objectives. * PCC Organizational Values of Innovation,
Collaboration, Accountability, Respect, and Excellence are upheld.
**Qualifications****Education/Degree** Required * High school
graduate required. **Preferred*** Associates degree in medical
administration Experience Preferred * Two years experience in a
medical/physicians office setting and/or experience with insurance
benefits preferred. **Skills** *(Specific learned activity gained
through training (e.g. computer skills, keyboarding, presentation,
CPR, ACLS, etc.)* Required * Computer proficiency required.
Microsoft office applications preferred with ability to learn new
software. Preferred * Highly developed communications and
interpersonal skills, working with diverse population. * Work
independently, be self-directed and contribute as a member of a
team. * Anticipates challenges and develops and implements
strategies for addressing them. * High level of service delivery.
Demonstrate initiative with ability to prioritize work, meet
deadlines and adapt to changing situations. * Attention to detail.
EEO Statement SRN is committed to diversity in the workplace which
begins with respect and opportunity for all. SRN takes affirmative
action to ensure that equal employment opportunity is provided to
all persons regardless of race, religious creed, color, national
origin, sex, sexual orientation, gender identity, genetic
information, age, ancestry, veteran status, disability or any other
basis that would be inconsistent with any applicable ordinance or
law. If you need a reasonable accommodation in coming to or
participating in the interview process, please let us know.
**Primary Location**: MA-Gloucester-SNS CapeAnn OP
Keywords: Spaulding Rehab, Lynn , Patient Service Representative, Cape Ann Outpatient Center, Sales , Gloucester, Massachusetts
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