Account Executive, Sales and Service - TD Garden
Company: Delaware North
Posted on: October 17, 2019
Our Exciting Work EnvironmentTD Garden, home to the Bruins and its
loyal bastion of fans, is located in the heart of historic downtown
Boston and holds a capacity crowd of 17,565. As New England's
largest sports and entertainment arena, TD Garden is the home of
the storied NHL's Boston Bruins and NBA's Boston Celtics franchises
and hosts over 3.5 million people a year at its world-renowned
concerts, sporting events, family shows, wrestling, and ice shows.
Please visit to learn more.The Boston Garden Society is the
Boston's newest, oldest, sports and social club. Check out more
here yThe OpportunityThe Service Account Executive (internally
known as Member Experience Executive) is responsible for the
overall relationship and retention of TD Garden's highest revenue
clients: retaining, cultivating, and stewarding corporations and
personal licensees in hospitality contracts.Responsibilities
- Delivers proactive account management by serving as the primary
liaison between clients and the Boston Garden Society - the
premium-seating umbrella of TD Garden, formerly known as The
Premium Club - by means of experience driven strategies and
day-to-day task completion.
- Responsible for achieving and or exceeding a personal annual
renewal revenue quota for contracts that are expiring and fall
under their representation.
- Responsible for reaching or exceeding budgeted financial goals
in one or more of our key retention categories, including but not
limited to: contracted business, early extensions, and customer
- Assists management team in managing risks and their fiduciary
responsibilities by discovering client goals and objectives,
proposing new business solutions, and implementing services and
products to fulfill client needs and objectives.
- Acts as a liaison to all Boston Garden Society clients,
completing requests that include, but are not limited to: contract
administration, ticketing fulfillment, client event execution,
invoicing and payment plans, special requests, and all member
- Oversee implementation of client amenities and services to
optimize client experience and maximize sales profitability.
- Respond to all inbound inquiries from Boston Garden Society
clients that they are accountable for via email, letters, and phone
calls in a timely manner.
- Cultivate optimal client relationships by attending multiple TD
Garden events and interacting with clients to maximize their event
- Oversee execution of the clients ongoing touch points that are
associated with the clients' contract stage.
- Work collaboratively with Client Development Executives to
achieve the annual Premium Plan.
- Assist with the creation of new amenity programs and develop
special events for Boston Garden Society members including premium
trips, skates, play on parquet, open practices, external sports
- Collaborate with Client Development Executives to solicit
referrals for the purpose of generating new sales leads.
- Work efficiently with finance to insure annual collections and
box office for clients ticketing needs.
- Be assigned and accountable for the facilitation and
administrator of special projects such as: recommendations on
client communication, facilitating client research, liaison with
external associations, event planning, Sportservice, Salesforce
administration, amongst others.
- All other duties as assigned. Qualifications Education:
Bachelor's degree or equivalent experience. Experience:
- 3-5 years of sales and/or retention experience.
- Ability to deal effectively with high end clients, strong
organizational skills, strong interpersonal skills, strong
communication skills, strong decision making skills
- Detail oriented, diplomatic, empathetic, with exceptional
customer service skills. Ability to close sales.
- MS Office, Salesforce or similar CRM. Ticketmaster Archtics
experience preferred. Who We AreTake your career beyond the
ordinary-to the extraordinary.At Delaware North, you'll love where
you work, who you work with, and how your day unfolds. Whether it's
in sporting venues, casinos, airports, national parks, iconic
hotels, or premier restaurants, there's no telling where your
career can ultimately take you. We empower you to do great work in
a company with 100 years of success, stability and growth. If you
have drive and enjoy the thrill of making things happen - share our
vision, grow with us.Delaware North is one of the largest privately
held hospitality companies in the world. Founded in 1915 and owned
by the Jacobs family for more than 100 years, Delaware North has
global operations at high-profile places such as sports and
entertainment venues, national and state parks, destination resorts
and restaurants, airports, and regional casinos. Our 55,000
employee associates are dedicated to creating special experiences
one guest at a time in serving more than a half-billion guests
annually. Delaware North operates in the sports, travel
hospitality, restaurant and catering, parks, resorts, gaming, and
specialty retail industries and has annual revenue of about $3
billion. Learn more about Delaware North, a global leader in
hospitality, at .All applicants will be subject to a pre-employment
background check and may be subject to a pre-employment drug test
depending upon the position and/or client requirements.Delaware
North Companies, Incorporated and its subsidiaries consider
applicants for all positions without regard to race, color,
religion, creed, gender, national origin, age, disability, marital
or veteran status, sexual orientation, or any other legally
protected status. Delaware North is an equal opportunity
Keywords: Delaware North, Lynn , Account Executive, Sales and Service - TD Garden, Sales , Boston, Massachusetts
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